Return & Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@hybooth.com. Please note that returns will need to be sent to the following address: China, Guangdong Province, Shenzhen, Baoan, Songbai Industrial Park Area C

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@hybooth.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
We don't accept the custom fabrication of the 360 Photo Booth returns.

Items that are non-refundable:

1. 360 Photo Booth Platforms and Cases
2. Photo Booth Packages
3. Photo Booth Shells and Cases
4. Any parts with custom graphics which include enclosures, custom logo prints, etc.

please firstly read our warranty policy if there are any accessories failed, then contact our customer service and we'll help you solve the issue asap.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.



Refunds
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@hybooth.com.

International shipments: Once we ship out your goods and offer you the tracking NO, but you fail to communicate with the shipping company to do Customs Clearance and receive the goods when it arrives in your country, the shipping company will destroy your package and you won't get the refunded from us. And HYBOOTH won't take the item back or reimburse you for the cost of the item or shipping.

HYBOOTH does not charge service fee for return and refund.